Warranty Request

Please send all warranty requests to warranty@neuseriverhomes.com.

 

Emergency Warranty Request

If you experience an emergency warranty service situation as defined below, please notify the appropriate subcontractor directly.

Please note, if you contact the emergency subcontractors with a NON EMERGENCY issue, you as the homeowner will be charged for the service.

Plumbing

  • Not working at all
  • Excessive leak, one that is a slow drip is not considered excessive
  • A drain back up

Contact: Titan’s Plumbing at (919) 615-1947 or email business@titansplumbing.com

 

Electrical

  • Not working at all, this does not include individual switches or outlets; this is for the entire house
  • A hot wire is exposed

Contact: Boon Hill Electric at (919) 617-8061 or email boonhillelec.jsb@gmail.com

 

HVAC

  • The entire system is not working; this does not include individual rooms or zones.

Contact: Carolina Comfort Air at 919-550-7711